Last updated: 16 October 2025
Privacy Policy
This Privacy Policy explains how SoftCloak ("we", "us", "our") collects, uses and protects personal data when you visit the website, create an account or use the anonymous email relay service.
SoftCloak is designed to mask a sender address from recipients, not to remove every operational or legal trace. We may process limited data where needed to provide the service, prevent abuse, maintain security and comply with applicable law.
1. Data we collect
- Account data, such as email address, password credentials and account settings.
- Message data, such as recipient address, subject, message body, attachments if supported, delivery status and reply-routing choices.
- Usage and device data, such as IP address, browser, pages visited, timestamps, security events and diagnostic logs.
- Support data, such as messages you send to SoftCloak and related correspondence.
2. How we use data
| Purpose | Examples | Typical basis |
|---|---|---|
| Provide the service | Account access, masked sending, relay inbox and reply forwarding | Contract |
| Security and abuse prevention | Rate limits, fraud checks, report handling and service integrity logs | Legitimate interests or legal obligation |
| Support and communication | Responding to questions, notices and account requests | Contract or legitimate interests |
| Improve SoftCloak | Aggregated usage patterns and reliability diagnostics | Legitimate interests |
3. Message privacy
Recipients should not see your personal sender address when a message is sent through a SoftCloak relay. However, message content and metadata may be processed by SoftCloak and service providers to deliver, secure and troubleshoot the service.
Do not use SoftCloak for harassment, threats, impersonation, spam, unlawful activity or attempts to avoid accountability. Reports or clear misuse may result in restriction, suspension or disclosure where legally required.
4. Sharing
We may share data with service providers who help operate hosting, email delivery, security, analytics, support and payment functions. We may also disclose data if required by law, to protect rights and safety, or in connection with misuse investigations.
5. Retention
We keep personal data only for as long as reasonably needed for the purposes described in this Policy. Security, abuse-prevention and legal records may be retained for longer where necessary.
6. Your choices
- You can request access, correction or deletion of personal data where applicable.
- You can close your account or stop using the service at any time.
- You can object to certain processing or withdraw consent where processing is based on consent.
7. Cookies and analytics
SoftCloak may use cookies and similar technologies for essential site operation, security, preferences and analytics. Non-essential analytics or marketing cookies should be handled according to any consent controls shown on the website.
8. Changes
We may update this Policy from time to time. The updated version will be posted on this page with a revised last updated date.